With implementation of the Affordable Care Act (ACA) in 2014, all consumers will be able to enroll in health coverage and apply for subsidies online. CMS will be issuing a prototype online application for use in states and should develop it in a manner that supports multiple platforms, including mobile. The effort should be supported by development of federal standards and protocols to ensure privacy, data security, and usability for consumers. Furthermore, strong quality controls, including pre-implementation testing and post-implementation monitoring and enforcement, are required to ensure that the results are reliable, accurate and consistent.
Idea No. 97