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Using solutions that factor mobility into their design at the outset are best suited to meet the needs for both remote/telework or on-premises work. The solutions must also ensure a good user experience -- one that drives adoption so people can actually feel more productive. Mobile-enabled social platforms can help too (with functionality such as expertise location within an agency). You must avoid doing mobile for ...more »
Online forms need to be flexible enough to be displayed, filled out and submitted on a mobile device. Large PDFs intended for use on a PC only are impossible to use on a smartphone. Forms should be able to adapt to a mobile device and display in a mobile-optimized format.
The mobile strategy needs to consider: 1) Who the audience is 2) What device(s) they have 3) What you want to achieve Different audiences have different expectations. Frequent users might like a app on their device from an app store. First-time or infrequent visitors will not download an app. They will expect to access with the web browser on their mobile device. Frequent users will want the navigation to be streamlined. ...more »